Privacy Policy video

Privacy

Welcome to the Spockee website. We hope you will enjoy your visit.

Below, you will find details about how we collect and protect personal information. 

COOKIE FILES

When you consult our pages, we use cookies to recognize your device and record your visit. This allows us to identify your interests and personalize ads and promotional offers.

We collect certain non-personal information, such as your browser type, operating system, IP address and the domain name from which you accessed our site. We may also collect information about your browsing habits, including the date and time you visited our site, the websites you visited before or after you came to the Spockee site, the time spent browsing our site, the number of times you returned and other click-stream data. This information helps us to improve our site, respond to your requests and personalize your online shopping experience.

You still have the option to block cookies through your browser by changing its privacy settings on the Tools or Preferences menu (depending on your browser). For additional information, please refer to our Privacy Policy. If you block the cookies that are needed to perform the functions indicated above, you will not be able to make purchases on our site, and you may experience difficulties browsing it.

BANK PROTECTION

Your credit card information will be processed by a secure third party (Stripe).

All credit card transactions are secure and use 256-bit SSL encryption. Access to private/personal data related to your transaction is shared only with our banking partner. 

PERSONAL INFORMATION

When you browse our website, you may be asked to voluntarily give personal information (such as your name, email address, postal address and telephone number). (The information on your credit card is not kept on our servers.) This information allows us to process your transaction and to use certain features and functionalities of the website.

When you make your first purchase, you must open an account and provide the requested information. This information is required for placing and delivering your order.

We keep your shopping and browsing history on our website so that we can provide you with optimal service, unless you ask us to delete it. 

You can unsubscribe from email notifications by logging in to your account on Spockee.com and selecting the unsubscribe options in the “My Account” section. 

You can also have your account deleted by following the instructions in the “Contact Us” section below. Your account will be deleted after all outstanding issues have been resolved, such as your right to return merchandise according to our return policy.

We protect your personal information by storing it only with partners who adhere to the strictest data security standards. We currently store client data with ASW, which is certified by the EU-U.S. Privacy Shield Framework.

THIRD PARTIES

Spockee does not disclose its users’ personal information to other businesses and only shares personal information with other companies or individuals outside of Spockee in the following limited circumstances:

In order to meet all of your requirements, we provide some of your information to our subsidiaries, business partners and other trusted businesses or persons for purposes of processing your orders, or to provide you services such as processing orders, delivering parcels, handling credit card payments or responding to customer service inquiries.

We use contractual agreements or other appropriate means to ensure that these third parties comply with this policy and with all applicable privacy-related legislation.

We require that these partners handle your personal information in compliance with our Privacy Policy and with all other appropriate privacy and security measures. The only data that we disclose to our partners is the data relevant to their providing the services in question on our behalf.

CONTACT US

If you have any questions regarding Spockee’s Privacy Policy and related practices, or if you wish to have your account deleted, please call us at 1 514 448 1122, or email us at info@spockee.com . 

Please consult the “Contact Us” section on our website for all customer service requests.